Customer Services

To inquire about an order, you can reach a Customer Service representative by calling


044 389 87 87
Monday to Friday
8am - 5pm
except bank holidays


You can also e-mail order related inquiries only to cellcosmet-shop@jp-rosselet.ch, but due to security issues, please do not include order or credit card numbers in your message.

The products and services available on the Website, and any samples thereof which we may provide to you, are for personal use only. You may not sell or re-sell any of the products or services, or samples thereof, which you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, at our sole discretion, may result in the violation of our Terms and Conditions.
Should you wish to change your order, please contact us immediately since all orders are filled on a very prompt basis. To learn the status of your order quickly, please contact us in order to reach a Customer Service representative.

Delivery information
Orders will be sent via Swiss Post. Delivery usually occurs within 3-7 working days. Orders are dispatched and delivered on working days (Monday to Friday, except bank holidays). We are sorry, but dispatching is not available for orders being dispatched to APO/FPO addresses or P.O. Boxes. Jean-Pierre Rosselet Cosmetics AG complies with all applicable local, national and international laws and regulations governing product transport.

Shipment rates per order
For orders less than CHF 300.-- shipping charges are CHF 10.--.
For orders higher than CHF 301.-- shipping charges are free.
Express shipping: CHF 17.--

Return Policy
Always e-mail your concerns to cellcosmet-shop@jp-rosselet.ch within 7 days of having received goods.

If you have any questions regarding our Customer Service, please contact us.

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